Technical support

On the Clover terminal:

• Open the "Employees" app.
• Select "Add Employee" and fill in the necessary information (name, role, login code, etc.).
• Set permissions based on roles (employee, supervisor, etc.).
• Save to add the employee.

Via Clover Dashboard :

• Log in to clover.com/dashboard.
• Go to the "Reports" tab and select the desired report.
• Filter by date or category to view your data and download the reports if needed.

On the Clover terminal:

• Open the "Employees" app.
• Select "Add Employee" and fill in the necessary information (name, role, login code, etc.).
• Set permissions according to roles (employee, supervisor, etc.).
• Save to add the employee.

Via Clover Dashboard :

• Log in to clover.com/dashboard.
• Go to "Account and Settings​", then "Employees".
• Click on "Add Employee​" et suivez les mêmes étapes que sur le terminal.

Changing your paper roll depends on your terminal model.

Clover Station:

• Open the paper compartment located at the back of the printer.

• Remove the old roll and insert a new thermal paper roll (3 ⅛ inches x 230 feet).

• Make sure the paper's end is extended and close the compartment.

Clover Mini and Flex:

• Open the paper compartment underneath the device (Clover Mini) or at the back (Clover Flex).
• Insert a 2 1/4" thermal paper roll (2 ¼ inches x 85 feet).
• Close the compartment and test the printing.

If your Clover terminal doesn't turn on, try the following solutions:

• Check the power supply: Make sure the power cable is properly plugged in and the outlet is working.

• Force a restart: Hold down the power button for 32 seconds.

• Unplug and replug: If the device still doesn't respond, unplug it, wait 30 seconds, and then plug it back in.

If the problem persists, contact CSPaiement technical support at 1 888-906-9906.

You can change your pricing plan via the Clover Dashboard.

• Log in to clover.com/dashboard.

• Go to "Account and Settings" then click on "Service Contract"

• Select the desired plan (Essentials, Register, etc.) and follow the instructions to modify your subscription.

The changes will take effect immediately.

• Log in to clover.com/dashboard.
• Allez dans "Account and Settings​", puis dans "Monthly Statements​"
• Sélectionnez le mois souhaité pour voir ou télécharger vos relevés.

On the Clover terminal:

1. Go to "Account and Settings"

2. Under the "Business Operations" option, select "Tips"

3. Set the tip suggestions (amount or percentage) and save.

Via Clover Dashboard:

1. Go to "Account and Settings".

2. Under the "Business Operations" option, select "Tips".

3. Set the tip suggestions (amount or percentage) and save.